Service Bundles

Service Bundles will be offered to help simplify the process of ordering and managing phone service.  See chart below for a quick view of offerings.  Click here for a more detailed Service Description for Harvard Phone.

For information about all options available as well as Centrex rate comparisons click here:  Sample Service Bundles

Service Bundle
End User Feature Portal
Supports >1 line
Online Phone Directory
Single Number Reach
Soft Phone Client Laptop
Soft Smartphone Mobile Client
Supports up to 4 Devices
Basic x x            
Office x x x x x x x x
Office-Soft Phone only x x   x x x x x



Harvard Phone Service Offering

User Requirements

Sample Use Case

Service Device Type

Monthly Rate


Public space or areas with very basic telephony needs.  Speakerphone included.

Open areas, hallways, small conference rooms,  labs

Cisco 3905





Users with moderate to high telephony needs. Choice of desk phone and/or softphone client on multiple devices (iPad, laptop, smartphone). Desk phone option supports 4 directory #’s and GigE desktop interface. Support for Single Number Reach (SNR) & BYOP.

Faculty or staff office worker; mobile or international office worker; small conference rooms; BYOP

Cisco 7841 and Jabber soft client



Office Soft Phone Only

Users who choose to forgo a desk phone and use the soft phone (Jabber) client only.  Available on multiple devices (laptop, iPad, smartphone). 

Staff or office worker with more mobile needs or non-traditional work styles, international or work at home user; BYOP

Soft client (Jabber)




Call Coverage

An administrator who manages and covers phone functions for many users in his or her department. One sidecar has support for up to 23 directory numbers. An additional sidecar expands to 41 numbers.  Voicemail, SNR and  soft phone are included. GigE desktop interface. Power brick recommended.

Administrator covering and managing phone service for up to 41 other people.

Cisco 8851 w/sidecar(s)



Conference Room

Larger conference rooms with interactive needs; high quality speaker phone and option for distributed microphones.  Power brick recommended

Conference rooms

Cisco 8831



Call Center (CIC),  Elevator, alarm,  blue light, fax student lines,  emergency, battery operated phones

Services that are exempt from VoIP service at this time.  These may potentially shrink over time.  These services will be re-evaluated at a future time.


These service types will stay on analog legacy Centrex