Platform Upgrade

June 11, 2022

Verizon upgrade to the Harvard Phone platform UPDATE: All upgrades are complete

Moratorium - The following Services will be impacted, ServiceNow HPh Kurmi requests, Harvard Phone Account Portal, and Sub Admin accounts for voicemail pin resets during the moratorium dates below: Friday June 3rd starting at 5:00 PM through Monday June 6th at 8:00 AM.
Friday June 10th starting at 5:00 PM through Monday June 13th at 8:00 AM....

Jabber App Available in MS TEAMS

February 24, 2022

The Jabber app is available and easily launched from Microsoft Teams to make external calls, eliminating the need to navigate from the MS Teams to the Jabber client. MS Teams users can escalate a Chat to a Call using Jabber. Click here for the Jabber App in Microsoft Teams installation instructions For more information about Jabber visit phoneharvard.edu, or contact a member of the Harvard Phone Support Team at 495-4900

Jabber Soft-phone is available

May 7, 2020

Jabber soft-phone expansion is complete and readily available for use.

Jabber softphone replaces your desk set with a soft-phone application for use on mobile or desktop device(s) of your choice.

Please visit Jabber Softphone for more information and for instructions on downloading the Jabber Application.

Legacy ISDN Centrex Service is End of LIfe

January 10, 2020

As of January 1, 2020, ISDN services is no longer supported by Verizon.

As of January 2020, Verizon will no longer accept orders for new installations or moves of ISDN service. HUIT has been working with the schools and departments impacted by this notification to migrate these remaining ISDN phones to VOIP. In addition to ISDN service, there are some circuits that will also no longer be supported. We will reach out to the affected schools to work with you to disconnect or migrate these impacted circuits to another solution. ...

New features released in Harvard Phone End User Account Portal.

October 23, 2018

Harvard Phone released a couple new features and functionality in the End User Account Portal on Monday, October 22, 2018.

Check out Move to Mobile and Voicemail Message Delivery controls in the End User Account Portal.

Nuisance Calls (SPAM, Robo Calls)

September 27, 2018

Have you been receiving unwanted phone calls? SPAM, Robo or Nuisance calls.

From SPAM calls to malicious calls, an unwanted telephone call is a nuisance. Harvard University has had numerous reports of employees receiving nuisance calls, however these calls are widespread affecting Harvard, other universities, companies, residential landlines and cellphones. ...

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