911 is an important safety service
When you dial 911 from a desk phone, the following information is typically available to the emergency operator
- phone number
- address, floor number and room number where the phone is located
Because address information is tied to the phone, Please Do Not Move Your Harvard Phone
- If you need to move your phone to a different office, floor or building please call your local help desk and provide the new address information
- Keeping phone location information current is critical to your safety and that of others
When calling 911 from Jabber
- USE OF THE JABBER SOFTPHONE DURING AN EMERGENCY IS AT YOUR OWN RISK
- The softphone technology may not provide sufficient voice quality or location data for emergency calls.
- Calls may be directed to the State Regional or National 911 Call center that will not have your location information.
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Give explicit location information – Phone GPS:
- Gives the emergency responder an ‘approximate’ address location (within 300 feet of the mobile device)
- Will not show floor location if you are in a multi-story building or a basement
But, despite all our efforts, the information may not always be complete
- Remember to tell the 911 operator your name and location information
- Give explicit room, floor, and quadrant of building information to help emergency responders locate you