911 is an important safety service

When you dial 911 from a desk phone, the following information is typically available to the emergency operator

• phone number
• address, floor number and room number where the phone is located

Because address information is tied to the phone, Please Do Not Move Your Harvard Phone

• If you need to move your phone to a different office, floor or building please call your local help desk and provide the new address information
• Keeping phone location information current is critical to your safety and that of others

When calling 911 from Jabber

• USE OF THE JABBER SOFTPHONE DURING AN EMERGENCY IS AT YOUR OWN RISK
• The softphone technology may not provide sufficient voice quality or location data for emergency calls.
• Calls may be directed to the State Regional or National 911 Call center that will not have your location information.
• Give explicit location information – Phone GPS:
  • Gives the emergency responder an ‘approximate’ address location (within 300 feet of the mobile device)
  • Will not show floor location if you are in a multi-story building or a basement

But, despite all our efforts, the information may not always be complete

• Remember to tell the 911 operator your name and location information
• Give explicit room, floor, and quadrant of building information to help emergency responders locate you