News & Events

School and Central Administration Engagement Councils in session

August 1, 2015

The Harvard Phone program has instituted customer engagement councils comprised of appointed departmental level representatives from Central Administration and the FAS. The purpose of these councils is to engage in discussions and outline plans to address customer specific issues and standards with the Harvard Phone program development and deployment. The councils provide project oversight and address key change management issues. This model will be expanded and used with other schools as we progress through the program.

HUIT Service Now integrates with Harvard Phone for Incident Management

July 30, 2015

The Harvard Phone Program team has implemented an interface from HUIT’s Service Now ticketing and incident management system directly to our provider’s system (Verizon) for Harvard Phone service.  This allows Harvard administrators to utilize existing platforms, electronically, for management of trouble tickets for the Harvard Phone service.  Work is also under way to provide an interface for phone service provisioning and changes.

Early Adopters move to Harvard Phone!

July 1, 2015

In July, 170 HUIT users from 1230 Soldiers Field Road and 60 Oxford Street converted successfully to Harvard Phone service.  Utilizing a new Cisco series Voice-Over-IP telephone set with large display, these early adopters are enjoying high quality voice conversations using their existing telephone number and Harvard dial plan across the University.  In the coming months, advanced features will be incorporated into the service including a soft phone client for laptops, iPads and smart phones, as well as a web-based end user portal for feature changes.

Notice regarding Merlin systems

March 6, 2015

It is highly recommended that schools/departments who currently use Merlin systems start to replace them with traditional Centrex supported devices which in most cases offer similar features and functionality.  Beginning July 1, 2015 HUIT UC will no longer stock Merlin equipment.  Even current stock has minimal refurbished parts.  Merlin’s have been discontinued by the manufacture and are at end of life. 

HUIT UC Customer Information Session Scheduled

March 4, 2015

Interested in hearing more about updates and changes happening in HUIT UC?  Then please plan to attend one of our Information Sessions scheduled in March.  One session in LMA the other in Cambridge.  Sign up today!

Agenda
•HUIT UC Customer Support updates 
–Upcoming staff announcements

•Rate reviews and service changes 
–Updates on FY 15 rates and a look at FY16 rates
–Status of Merlin replacement project

New Cisco Jabber/WebEx Proof of Concept underway

November 24, 2014

HUIT Unified Communications is seeking volunteers to participate in a proof of concept (PoC ) trial of the Cisco Jabber client and its interoperability with WebEx as a means of improving communications and productivity at Harvard.  You will be considered as a potential candidate for this PoC if your work at Harvard requires you to often be away from your desk as well as chair or participate in various on and off campus video conference meetings.

Interested in participating?