The Harvard Phone program has instituted customer engagement councils comprised of appointed departmental level representatives from Central Administration and the FAS. The purpose of these councils is to engage in discussions and outline plans to address customer specific issues and standards with the Harvard Phone program development and deployment. The councils provide project oversight and address key change management issues. This model will be expanded and used with other schools as we progress through the program.
The Harvard Phone Program team has implemented an interface from HUIT’s Service Now ticketing and incident management system directly to our provider’s system (Verizon) for Harvard Phone service. This allows Harvard administrators to utilize existing platforms, electronically, for management of trouble tickets for the Harvard Phone service. Work is also under way to provide an interface for phone service provisioning and changes.
In July, 170 HUIT users from 1230 Soldiers Field Road and 60 Oxford Street converted successfully to Harvard Phone service. Utilizing a new Cisco series Voice-Over-IP telephone set with large display, these early adopters are enjoying high quality voice conversations using their existing telephone number and Harvard dial plan across the University. In the coming months, advanced features will be incorporated into the service including a soft phone client for laptops, iPads and smart phones, as well as a web-based end user portal for feature changes.
Over the next few months, and periodically over the course of the Harvard Phone project, HUIT will be taking a physical inventory of all phone and data jacks. The survey will catalog the physical location of each jack (including the name of the person(s) in the office or cubicle), the type of jack, telephone number and jack number. Read more about HUIT Conducting Physical Inventory of Voice and Data Jacks
It is highly recommended that schools/departments who currently use Merlin systems start to replace them with traditional Centrex supported devices which in most cases offer similar features and functionality. Beginning July 1, 2015 HUIT UC will no longer stock Merlin equipment. Even current stock has minimal refurbished parts. Merlin’s have been discontinued by the manufacture and are at end of life. Read more about Notice regarding Merlin systems
Interested in hearing more about updates and changes happening in HUIT UC? Then please plan to attend one of our Information Sessions scheduled in March. One session in LMA the other in Cambridge. Sign up today!
In December a small group of volunteers across the University agreed to participate in a short proof of concept (PoC) to test the usefulness of the Jabber/WebEx client as a means to increase productivity. The results showed that most participants found the tool useful when juggling meetings and calls while away from their office. Read more about Cisco Jabber/WebEx Proof of Concept is now complete
HUIT Unified Communications is seeking volunteers to participate in a proof of concept (PoC ) trial of the Cisco Jabber client and its interoperability with WebEx as a means of improving communications and productivity at Harvard. You will be considered as a potential candidate for this PoC if your work at Harvard requires you to often be away from your desk as well as chair or participate in various on and off campus video conference meetings.
The way we communicate with each other is rapidly changing. The traditional phone call is being transformed into a more modern and flexible means of communication, supporting our mobile work habits, multiple devices, and need for anytime, anywhere access.