New E911 Guidelines

  • 911 is an important safety service
    • When you dial 911 from a desk phone, certain information is typically available to the emergency operator
      • The phone number
      • The address where the phone is located
  • But, despite all our efforts, the information may not always be complete
    • Always remember to tell the 911 operator your name and location information
    • Give explicit room, floor, and quadrant of building information to help emergency responders find you
  • Because address information is tied to the phone, Please  Dont Move Your Harvard Phone
    • If you need to move your phone to a different office, floor or building please call your local help desk and provide the new address, room, floor, quadrant information 
    • Keeping your phone location information current is critical to your safety and that of others
  • When calling 911 from your cell phone
    • Do not call from your Jabber client, use the cell phone key pad only
    • Giving explicit location information is even more critical
      • GPS on your phone will only give the emergency responder an ‘approximate’ address location (within 300 feet of the mobile device)
      • GPS will not show what floor you are on if you are in a multi-story building or a basement